Verification help
Rummy KYC verification name mismatch guide
KYC mismatch usually means the app profile, PAN or Aadhaar name, bank account name, date of birth or mobile number does not align. Fix the profile through official support; do not alter documents or use another person's account.
Direct answer: Compare spelling, initials, surname order and DOB across profile, ID and bank records. If any field is wrong, ask official support for the correction path and keep screenshots of the rejected field.
Name mismatch checklist
- Full name order: first name, middle name and surname.
- Initials versus expanded names.
- Married name or updated legal name.
- DOB and mobile number linked to the account.
- Bank or UPI holder name for operator-controlled wallet flows.
Safe correction path
Use the official in-app ticket or email form. Provide only requested identity evidence through the operator's secure channel. Never send raw ID photos to a social chat account that is not listed by the operator.
